What is CRM?
Why CRM
About CRM
General Highlights
Other Features
 
 
Sales Force Management  
Enable your sales organization to seamlessly share information across teams, manage your sales pipeline, create quotes and proposals, configure products and services to meet customer needs, and provide an exceptional customer experience.
 
Improve win ratios
 
Shorten sales cycles
 
Minimize discounts and concessions
 
Reduce selling costs
 
Increase sales per employee
 
Enterprise Sales Analytics
 
Access hundreds of key performance indicators and more than 100 reports delivered in six customizable dashboards. CRM Sales Analytics provides your sales managers and front-line representatives with unmatched insight to dramatically improve sales velocity :
 
Increase win rates by prioritizing and managing key pipeline opportunities
 
Identify potential high growth opportunities to maximize cross-sell and up-sell opportunities
 
Improve channel alignment by identifying effective partners and redirecting resources and opportunities
 
Maximize the impact of compensation by examining the relationship between pay and performance
 
Customer Order Management
 
Provide a unified view of customer, quote, order, contract, and pricing information to build more profitable orders and improve customer experience.
 
Enable sales and service professionals to cross-sell and up-sell more effectively
 
Improve accuracy, speed during quote and order capture
 
Simplify product catalog management and product configuration
 
Improve productivity with improved pricing management
 
Collaboration
 
Improve team collaboration for managing opportunities and service requests by seamlessly integrating CRM applications with Microsoft SharePoint. Allow your experts, partners, and customers to collaboratively:
 
Engage in discussions
 
Share files
 
Manage tasks more easily and productively
 
Mobile Sales
 
Improve sales productivity, respond immediately to customer inquiries, and free your sales professionals to focus on revenue generation. Deploy your CRM Mobile Sales across a wide variety of mobile platforms, including :
 
Wireless devices
 
Interactive voice technology over any phone
 
Remote laptop computers
 
Incentive Compensation Management
 
Drive revenue and profits through optimized incentive compensation plans that align with corporate objectives.
 
Align employee and partner behavior with your strategy
 
Configure any plan for any industry and leverage potential metrics or measures
 
Allow analysts to create side-by-side scenarios of plans using actual data
 
Communicate goals and attainment levels with out-of-the-box Web-based reporting
 
Create close-looped automated process for resolving payment disputes
 
Partner Relationship Management
 
Ensure that your partners have the information and skills to increase win rates on deals and to provide high-quality, consistent service to your joint customers.
 
Simplify partner program operations
 
Seamlessly integrate partners into marketing, sales, and service initiatives
 
Improve access to product information, training, sales tools, transaction data, and performance reports
 
CRM OnDemand for Sales
 
Increase revenues and shorten sales cycles by providing your sales team with highly effective hosted sales applications that include embedded analytics.
 
Simple to use
 
Fast results
 
No up-front costs
 
Easy to integrate
 
Built-in analytics
 

 

 
 
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